When Callfast Services Limited joined the Security Cargo Network, it marked a turning point in its journey toward becoming a global logistics partner. With connections now spanning over 100 countries, Callfast has significantly expanded its global footprint, offering clients the convenience of cargo pick-up from virtually anywhere in the world.
“This network has not only enhanced operational efficiency but also fostered greater trust between international suppliers and their clients,” said Mr. Morris Wambua, the company’s founder.
In addition to streamlined logistics, the network has invested in a seamless payment system that allows clients to pay once the cargo is in motion or has reached the destination, removing traditional delays and simplifying transactions across borders, according to Wambua.
Founded in 1992 as a modest customs brokerage with just two staff members, Callfast has grown steadily over the past three decades. Today, it boasts a team of over 100 professionals and operates from key locations at the Jomo Kenyatta International Airport in Nairobi and the Port of Mombasa, with a keen focus on expanding to emerging logistics hubs in Kisumu and Eldoret.
Guided by core values of Professionalism, Reliability, Integrity, and Teamwork, Callfast continues to exceed client expectations by delivering cost-effective and efficient logistics solutions.
“As we tap into the power of international networks, Callfast is positioning itself not just as a service provider, but as a trusted logistics partner for the future,” Wambua said.
The inspiration behind the establishment of Callfast stemmed from a pressing need to resolve persistent delays in cargo clearance. At the time of its inception, the clearing of cargo was a domain dominated by government agencies or handled internally by importing countries. The private sector had little to no involvement in this critical process, according to Wambua.
Callfast was founded with a clear mission: to streamline cargo clearance and ensure the efficient transportation of goods. By focusing on reducing delays, the company aimed to improve the overall supply chain and support seamless logistics operations.
“Today, Callfast has evolved into a key player in the transport sector. It facilitates local deliveries for restaurants using refrigerated (reefer) trucks, ensuring that perishable goods reach their destinations fresh and on time,” Wambua said.
Beyond local operations, Callfast also operates across borders with large trucks transporting cargo to countries such as Malawi, Angola, the Democratic Republic of Congo (DRC), Rwanda and Zimbabwe—reinforcing its commitment to efficient and reliable logistics across the region.
“Callfast’s growth has been driven by its open-door policy, which allows clients to reach any employee, including members of the management team—a rarity among larger firms,” Wambua said.
Additionally, every employee is encouraged to provide feedback that contributes to improving the company’s performance. The company has also invested in comprehensive training for all staff, including a thorough vetting process for drivers, to enhance operational efficiency. Beyond the workplace, Callfast has fostered strong social engagement and team spirit through initiatives such as sponsoring sports and partnering with other stakeholders in the industry.
Callfast is actively collaborating with various agencies across East Africa, with a strategic focus on expanding its footprint into regional markets such as Rwanda, which presents significant opportunities for players in the logistics sector.
While the freight industry has seen remarkable progress, thanks in part to innovations like the Integrated Customs Management Systems (iCMS) and KenTrade’s paperless cargo clearing platform, Callfast notes that several gaps still need to be addressed to enhance overall efficiency. One of the key challenges is the lack of a 24/7 operational culture among some cargo interveners, especially over weekends, which often results in demurrage charges.
System delays also continue to hinder seamless cargo clearance. However, Callfast commends the agencies involved in the clearance process for their efforts in resolving communication challenges, which have made it easier to raise and address emerging issues. The company also recognizes the role of private sector players, such as the Kenya International Freight and Warehousing Association (KIFWA), which provides a vital platform for clearing agents to voice grievances and industry concerns.
The growing trends have enabled Callfast to offer a wide range of services.
“We understand that project cargo demands specialized handling due to its size, weight, and complexity. Our experienced team is equipped with the technical expertise and resources to manage the unique challenges posed by oversized and heavy-lift shipments,” Wambua said.
Working closely with its clients, Callfast develops and executes customized logistics strategies tailored to each project’s specific requirements—be it machinery, equipment, or other unconventional cargo.
“Before execution, we conduct detailed route planning and feasibility studies to ensure smooth operations. For cargo requiring heavy lift and rigging, our capabilities allow us to safely and efficiently execute complex handling procedures,” Wambua said
With a proven track record in managing intricate lifts and maintaining the integrity of valuable cargo, Callfast brings a combination of precision, reliability, and dedication to every project.
Callfast air freight services are engineered to provide fast, dependable, and efficient transport for clients’ cargo. Strategically located at the freight terminal of Jomo Kenyatta International Airport (JKIA) in Nairobi, the company is well-positioned to deliver premium air freight services tailored to its clients’ unique requirements.
“Whether for urgent deliveries or complex shipments, our air freight solutions offer the speed and reliability needed to meet tight deadlines and dynamic business needs. Backed by industry expertise and strong global partnerships, we ensure your cargo reaches its destination swiftly and securely,” Wambua said
“As a trusted name in logistics, we extend our commitment to excellence with comprehensive ocean freight solutions. Whether your shipment requires Full Container Load (FCL) or Less than Container Load (LCL), we optimize your supply chain through efficient and reliable maritime transport.”
Callfast team expertly manages customs clearance and regulatory compliance, ensuring seamless ocean freight movement across borders. With a vast global network and a dedicated team, the company provides reliable, cost-effective shipping options for its international trade needs.
“Recognizing the diverse nature of cargo volumes, our loose cargo consolidation services offer a smart solution for smaller or non-containerized shipments. By combining multiple smaller consignments into a single shipment, we maximize space utilization and significantly reduce shipping costs,” Wambua said.
“Ideal for businesses with lower shipment volumes or infrequent dispatch needs, our consolidation services offer flexibility and efficiency without compromising cargo care. We also provide secure warehousing and storage solutions, ensuring your goods are protected until dispatch.”
From its humble beginnings to becoming a dynamic force in regional and global logistics, Callfast Services has demonstrated what visionary leadership, strategic partnerships, and unwavering commitment to excellence can achieve.
By aligning itself with global networks, embracing technological innovations, and continuously investing in people and processes, Callfast has positioned itself as more than just a logistics company—it is a reliable partner in the ever-evolving world of cargo movement. As it charts its path forward into new markets and services, one thing remains constant: Callfast’s dedication to delivering seamless, efficient, and client-centered logistics solutions across borders and industries.
This article was published by Githua Kihara, an editorial consultant for FEAFFA’s Freight Logistics Magazine. For any inquiries, please contact us via email at editorial@feaffa.com or freightlogistics@feaffa.com, or reach out to Andrew Onionga directly at onionga@feaffa.com / +254733780240.
